Our Commitment to Your Privacy at Destiny Leisures
At Destiny Leisures, your privacy is paramount. We are deeply committed to protecting your personal information with the utmost care, transparency, and security. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data, ensuring full compliance with applicable privacy laws.
We believe that understanding how your information is handled is a fundamental part of a trusting relationship.
1. Who We Are
Destiny Leisures is your dedicated partner for tailor-made and customised travel experiences to Sri Lanka. With our main office in Sri Lanka and a marketing office in Australia, we blend local expertise with global service standards.
2. The Information We Collect
To provide you with exceptional travel services, we may collect various types of personal information. This includes, but is not limited to:
- Contact Details: Your full name, residential address, email address, and phone number.
- Personal Identifiers: Date of birth and nationality.
- Travel Documentation: Passport details and other necessary travel documents.
- Financial Information: Billing and payment details (though we do not store credit card information on our servers).
- Travel Preferences: Your specific preferences related to travel arrangements and accommodation, helping us tailor your journey.
- Communication Records: Any correspondence you have with us, such as emails, messages, or phone call notes, to ensure we provide consistent and informed service.
How We Collect It: We primarily collect this information directly from you when you interact with us through our website, fill out booking forms, or communicate with us via email or phone.
3. How We Use Your Information
Your personal information is essential for us to deliver the dream travel experiences you seek. We use your data to:
- Facilitate Your Travel: To effectively arrange and coordinate your travel itineraries, bookings, and services.
- Provide Support: To respond to your customer service inquiries, questions, and requests promptly and efficiently.
- Manage Transactions: To process payments securely and generate accurate invoices for our services.
- Personalise Your Journey: To tailor your travel experience to your specific preferences and needs, making your trip truly unique.
- Share Relevant Updates: To send you relevant travel deals, promotions, or important information, but only with your explicit consent.
- Comply with Regulations: To meet our legal and regulatory obligations as a responsible travel provider.
4. Securing Your Information
The security of your personal data is a top priority for Destiny Leisures. We store your information securely in both physical and electronic formats. We implement robust technical and organisational security measures designed to protect your data from:
- Unauthorised access
- Accidental loss or destruction
- Unlawful alteration
- Unauthorised disclosure
Payment Security: We never store credit card information on our servers. All payments are processed through highly secure, reputable third-party payment gateways, ensuring your financial data remains protected.
5. Sharing Your Information
We want to be clear: Destiny Leisures does not rent or sell individual consumer information to third parties. Your trust is invaluable to us. We may, however, share your information with trusted partners and authorities under specific circumstances:
- Service Providers & Partners: With our carefully selected service providers, travel partners, and tour operators, only when necessary to complete your specific booking and deliver the services you’ve requested.
- Legal & Regulatory Compliance: With regulatory bodies, border control agencies, or law enforcement authorities, strictly when legally required or authorised to do so.
- Essential Service Providers: With third-party providers for services like website hosting, email marketing (with your permission), and customer service support, all of whom are bound by strict confidentiality agreements to protect your data.
6. International Data Transfers
As a global travel company with operations in both Australia and Sri Lanka, your personal information may be processed or stored in these locations. Regardless of where your information resides, we implement appropriate measures to safeguard your data and ensure it receives the same level of protection.
7. Your Privacy Rights
You have fundamental rights concerning your personal information held by Destiny Leisures. We are committed to helping you exercise these rights:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can ask us to correct any inaccurate or outdated information we have.
- Marketing Opt-Out: You can easily unsubscribe from our direct marketing communications at any time.
- Erasure: You may request the deletion of your personal information, subject to any legal obligations we must retain certain data.
8. Cookies and Analytics
Our website may use “cookies” and analytics tools (such as Google Analytics) to help us understand how visitors use our site, enabling us to improve your online experience. These tools collect anonymous traffic data. You have full control over cookie settings through your web browser, allowing you to accept, decline, or delete cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The most current version will always be available on our website, clearly indicating the “Last Updated” date. We encourage you to review it periodically.
10. Contact Information
For all Privacy related matters, or if you have any questions, please reach out to us:
Destiny Leisure’s Email: info@destinyleisures.com Phone: +94766757119 / +94112368898 (SL) / +61 491 373 646 (Aus)
Address: No 6, 1st Floor, Joseph Lane, Colombo 04, 0400, Sri Lanka Website: www.destinyleisures.com
By proceeding with a booking with Destiny Leisures, you acknowledge that you have carefully read, fully understood, and expressly agree to be bound by these Privacy Conditions.
Last updated – 23/07/2025 – ver1